cravescape Terms of Service

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Welcome to cravescape. These Terms of Service ("Terms") set out the rules that apply when you visit or use cravescape's website, mobile platform, products, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

By visiting or using any service offered by cravescape, you confirm that you have reviewed, comprehended, and consented to these Terms together with every applicable law and regulation. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our authorization;
  • Attempting to breach site security, data infrastructure, or customer accounts;
  • Reselling cravescape products for commercial gain without our express written consent.
• Account Security: You bear responsibility for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, cravescape may correct the error and amend or cancel any affected orders prior to dispatch, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should inspect product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments travel through SSL/TLS encryption and are handled by payment gateways that comply with PCI-DSS standards. The full order amount must be settled before we dispatch your order.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy sets out all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy governs returns, return eligibility, damage claims, and refund processing timelines.

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6. Intellectual Property

Every piece of original content on cravescape's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to cravescape and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing this content without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, cravescape will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law rules. Any dispute or claim connected to these Terms or your purchase must first be brought to cravescape's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

cravescape may revise or update these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. If you keep using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: cravescape
• Customer Support Email: [email protected]
• Customer Support Phone: 17023541484
• Physical Business Address: 4747 PENNWOOD AVE APT 2052, LAS VEGAS, NV 89102, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST